Communication Skills - Leap Training

COMMUNICATION SKILLS

OBJECTIVES
• Understand Effective communication
• Discover and value ones own competencies as an individual
• Understand importance of personal growth within relevant work and life areas
• To improve self-control and self-development
• To motivate and stimulate effective and rewarding habits
• Develop and nurture a relationship of trust and support

COURSE CONTENT
DAY 1:
• The art of communicating
• Stages of learning & speaking
• Key factors of effective communication
• Verbal, vocal, visual
• Key elements of interpersonal communication:
Eye communication/Posture and movement/Gestures & facial communication/Dress codes & appearance/Voice control/Non-verbal communication/Effective listening/Using Humour/Be yourself, etc.

DAY 2
• Clear Priorities
• Dealing with difficult situations
• Self knowledge
• Communication Skills
• Evaluate Define challenges and Problems
• Evaluate a successful communication process

DAY 3:
• Design & Present a Communication Process Model

TARGET AUDIENCE
• People who want to develop their ability to understand and implement effective communication skills


PURPOSE
• To equip people with knowledge and skills to gain a better understanding of the concepts of Communication
• To expand communication abilities within individuals or teams

LEARNING OUTCOMES
After completion of this workshop, you will understand and be able to demonstrate how to:
• Communicate with confidence and poise
• Harness the power of body language and vocal projection
• Be highly motivated to increase personal growth
• Stimulate effective and rewarding habits
• Develop new and fresh solutions on how to communicate effectively

DURATION & IMPLEMENTATION
1, 2 or 3 days:
• 1 or 2 days interactive workshop
• 1 day feedback/assignments (Optional)

PRESENTATION STYLE
Highly interactive and participative facilitation methods and techniques to enable delegates to gain experiential learning through lecture presentations, group work, role plays and case studies


RESOURCE REQUIREMENTS
• The workshop will take place at the clients Venue or at a venue mutually selected by the relevant representatives
• Venue requirements: Board room/Training Room with tables, chairs and water on the tables
• Learning aids requirements: Whiteboard and/or flipchart with pens, data projector


ASSESSMENT METHODS
• Knowledge assessment: Both written and verbal assignments during the learning programme/workshops. (Days 1-3)
• Competence assessment: 1 Assignment to be completed and returned to the facilitator for evaluation and feedback to assess applicable skills & knowledge. (Day 4)