DELEGATION SKILLS
This course focuses on empowering staff to be more successful regarding:
- Increase ownership & involvement
- Responsibilities & activities
- Feedback loop
- Time line
COURSE CURRICULUM (Comprehensive Curriculum available on request)
IN ADDITION:
• Specific needs & requests from delegates attending the course will be addressed during the workshop
• This programme is delivered in a 1 day practical application with involved participation as a fixed feature
The content & duration of this course can be customized to suit specific needs of customers
BE ASSERTIVE, CONFIDENT AND SUCCESSFUL
This “Be Assertive, Confident and Successful” Skills programme will develop an individual’s confidence & skills to empower people effectively, which will lead to increased personal & organizational productivity
IN ADDITION:
• Specific needs & requests from delegates attending the course will be addressed during the workshop
• This programme is delivered in a 1 day practical application with involved participation as a fixed feature
The content & duration of this course can be customized to suit specific needs of customers
COURSE CURRICULUM (Comprehensive Curriculum available on request)
COMPLAINTS MANAGEMENT
This Complaint Management programme takes an innovative look at how to equip professional, solution focused managers with advanced interpersonal & communication skills
IN ADDITION:
• Specific needs & requests from delegates attending the course will be addressed during the workshop
• This programme is delivered in a 1-3 day practical application with involved participation as a fixed feature
The content & duration of this course can be customized to suit specific needs of customers
COURSE CURRICULUM (Comprehensive Curriculum available on request)
ABSENTEEISM AT WORK
This Absenteeism @ Work Skills programme will develop an individual’s confidence & skills to empower people effectively, which will lead to increased personal & organizational productivity
IN ADDITION:
• Specific needs & requests from delegates attending the course will be addressed during the workshop
• This programme is delivered in a 1 day practical application with involved participation as a fixed feature
The content & duration of this course can be customized to suit specific needs of customers
COURSE CURRICULUM (Comprehensive Curriculum available on request)
PROTOCOL & OFFICE ETIQUETTE SKILLS
A training programme for company professionals & protocol officers regarding business etiquette for the office
IN ADDITION:
• Specific needs & requests from delegates attending the course will be addressed during the workshop
• This programme is delivered in a 1 day practical application with involved participation as a fixed feature
The content & duration of this course can be customized to suit specific needs of customers
CONFLICT RESOLUTION MANAGEMENT
This Conflict Resolution Management programme takes an innovative look at how to equip professional, solution focused managers with advanced interpersonal & communication skills to understand and manage conflict
IN ADDITION:
• Specific needs & requests from delegates attending the course will be addressed during the workshop
• This programme is delivered in a 1 day practical application with involved participation as a fixed feature
The content & duration of this course can be customized to suit specific needs of customers
COURSE CURRICULUM (Comprehensive Curriculum available on request)
TEAM BUILDING
This Team Building programme takes an innovative look at how to build a group into a team, showing the members of a team that it is beneficial to them & their organisation to build a formidable team spirit
IN ADDITION:
• Specific needs & requests from delegates attending the course will be addressed during the workshop
• This programme is delivered in a 1 day practical application with involved participation as a fixed feature
The content & duration of this course can be customized to suit specific needs of customers
COURSE CURRICULUM (Comprehensive Curriculum available on request)
This course focuses on empowering staff to be more successful regarding:
- Increase ownership & involvement
- Responsibilities & activities
- Feedback loop
- Time line
COURSE CURRICULUM (Comprehensive Curriculum available on request)
IN ADDITION:
• Specific needs & requests from delegates attending the course will be addressed during the workshop
• This programme is delivered in a 1 day practical application with involved participation as a fixed feature
The content & duration of this course can be customized to suit specific needs of customers
BE ASSERTIVE, CONFIDENT AND SUCCESSFUL
This “Be Assertive, Confident and Successful” Skills programme will develop an individual’s confidence & skills to empower people effectively, which will lead to increased personal & organizational productivity
IN ADDITION:
• Specific needs & requests from delegates attending the course will be addressed during the workshop
• This programme is delivered in a 1 day practical application with involved participation as a fixed feature
The content & duration of this course can be customized to suit specific needs of customers
COURSE CURRICULUM (Comprehensive Curriculum available on request)
COMPLAINTS MANAGEMENT
This Complaint Management programme takes an innovative look at how to equip professional, solution focused managers with advanced interpersonal & communication skills
IN ADDITION:
• Specific needs & requests from delegates attending the course will be addressed during the workshop
• This programme is delivered in a 1-3 day practical application with involved participation as a fixed feature
The content & duration of this course can be customized to suit specific needs of customers
COURSE CURRICULUM (Comprehensive Curriculum available on request)
ABSENTEEISM AT WORK
This Absenteeism @ Work Skills programme will develop an individual’s confidence & skills to empower people effectively, which will lead to increased personal & organizational productivity
IN ADDITION:
• Specific needs & requests from delegates attending the course will be addressed during the workshop
• This programme is delivered in a 1 day practical application with involved participation as a fixed feature
The content & duration of this course can be customized to suit specific needs of customers
COURSE CURRICULUM (Comprehensive Curriculum available on request)
PROTOCOL & OFFICE ETIQUETTE SKILLS
A training programme for company professionals & protocol officers regarding business etiquette for the office
IN ADDITION:
• Specific needs & requests from delegates attending the course will be addressed during the workshop
• This programme is delivered in a 1 day practical application with involved participation as a fixed feature
The content & duration of this course can be customized to suit specific needs of customers
CONFLICT RESOLUTION MANAGEMENT
This Conflict Resolution Management programme takes an innovative look at how to equip professional, solution focused managers with advanced interpersonal & communication skills to understand and manage conflict
IN ADDITION:
• Specific needs & requests from delegates attending the course will be addressed during the workshop
• This programme is delivered in a 1 day practical application with involved participation as a fixed feature
The content & duration of this course can be customized to suit specific needs of customers
COURSE CURRICULUM (Comprehensive Curriculum available on request)
TEAM BUILDING
This Team Building programme takes an innovative look at how to build a group into a team, showing the members of a team that it is beneficial to them & their organisation to build a formidable team spirit
IN ADDITION:
• Specific needs & requests from delegates attending the course will be addressed during the workshop
• This programme is delivered in a 1 day practical application with involved participation as a fixed feature
The content & duration of this course can be customized to suit specific needs of customers
COURSE CURRICULUM (Comprehensive Curriculum available on request)